Last updated: 02 October 2026
This Refund & Cancellation Policy describes the general principles Omprem Infotech Pvt. Ltd. applies to cancellations and refunds. The specific terms of each engagement are set out in the proposal, statement of work or contract agreed with the client, and those terms take precedence over this policy.
1. Project-based services
Our software development services are delivered in agreed phases or milestones. Payments are typically linked to these milestones as specified in the client agreement.
2. Cancellation by the client
- A client may request cancellation of a project in writing.
- Work completed up to the date of cancellation, including discovery, design, development, and any non-refundable third-party costs incurred on the client’s behalf, is payable.
- Deliverables completed and paid for up to the cancellation date will be handed over as set out in the agreement.
3. Refunds
- Advance payments for work not yet started may be refunded, less any costs already incurred, where the agreement allows.
- Payments for completed and accepted milestones are not refundable.
- Third-party costs such as domains, hosting, licences, app store fees or paid APIs are governed by the respective provider’s policies and are generally non-refundable.
4. Maintenance and support plans
Support plans may be cancelled with the notice period specified in the support agreement. Fees for the current billing period are generally not refundable.
5. Processing
Approved refunds are processed to the original payment method or by bank transfer within a reasonable time after approval.
6. Contact
To request a cancellation or discuss a refund, please contact:
Omprem Infotech Pvt. Ltd.
Gaur City Center, Sector 4, Greater Noida West, Uttar Pradesh - 201301, India
Email: connect@ompreminfotech.com
Phone: +91 95607 79678